Last updated: November 11, 2026
30-day returns
If you are not happy with your purchase, you can return it within 30 days of delivery. Items must be unused, in their original condition and packaging.
How to start a return
- Email support@styvela.store with your order number and the item you want to return.
- We will reply within 1 business day with return instructions and the return address.
- Please do not send items back without contacting us first, as returns are handled by our fulfillment warehouse.
Return shipping
For change-of-mind returns, the customer pays the cost of return shipping. If your item arrived damaged, defective or was not what you ordered, we cover the cost — see below.
Damaged, defective or wrong items
Please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or give you a full refund, at no cost to you.
Exchanges
Would you prefer a different item? Unused items in their original packaging can be exchanged within 30 days of delivery. Email support@styvela.store with your order number and the item you would like instead, and we will send you instructions. Return shipping for change-of-mind exchanges is paid by the customer.
Refunds
Once we receive and check your return, we issue the refund to your original payment method within 5–7 business days. Your bank may take a few extra days to show it.
Cancellations
You can cancel an order at no cost before it ships. Contact us as soon as possible at support@styvela.store or +1 (440) 390-7403.