We’ve collected answers to some of the most common questions from our customers. If you don’t find your answer here, please feel free to contact us.
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, and any additional payment methods shown at checkout.
Q: Is my payment secure?
A: Yes. All payments are protected using SSL encryption, 128-bit security protocols, and tokenization technology.
Q: Will I be charged any hidden fees or extra taxes?
A: No. All state and local taxes are already included in the product price. The amount shown at checkout is the final price you pay.
Shipping & Delivery
Q: How much does shipping cost?
A: Shipping is completely free for all orders within the United States.
Q: How long does delivery take?
A: Orders are processed within 1–3 business days. Transit time is 4–5 business days, so the total delivery time is usually 5–8 business days.
Q: Do you ship internationally?
A: No. At this time, we only ship within the United States.
Q: Will I get tracking information?
A: Yes. Once your order ships, you will receive a tracking number by email to follow your delivery status.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and include proof of purchase.
Q: Do you charge a restocking fee?
A: No. We do not charge any restocking fees for returns.
Q: Who pays for the return shipping label?
A: Customers are responsible for the cost of return shipping and providing the return label (unless the item was defective, damaged, or incorrect).
Q: How long does it take to get a refund?
A: Approved refunds are processed within 9 business days to the original payment method.
Support
Q: How can I contact customer support?
A: You can reach us by email at support@styvela.store
or by phone at +1 (419) 408-1009 during support hours (Mon–Fri, 9 AM – 6 PM CST).
Q: Do you offer live chat support?
A: Yes. Live chat is available on our website during business hours, and our chatbot is available 24/7 for order tracking, return requests, and FAQs.
Help And Asistance
We’re here to listen and respond. If you ever need help or have a question, reach out to us directly:
Store Name: Styvela
Support Hours: 09:00 Am to 06:00 Pm CST (Mon-Fri)
Phone: +1 (419) 408-1009
Email: support@styvela.store